At ProAmpac serving our customers is our top priority, and our field-based Customer Technical Service (CTS) Experts want to ensure your products run efficiently. Ideally, a ProAmpac CTS Expert visits your facility while product is running to ensure success. However, with increased health and security concerns it is not always possible to be onsite. In these instances, we recommend Bridge, ProAmpac’s answer to remote trial management.
RTM allows for access to our full technical support teams including Customer Technical Service (CTS), Product Development (PD), and Quality.
After your kit has been setup your CTS Expert will be able to see, monitor, manage and communicate with you in real-time ensuring your products and equipment are running perfectly.
Tablet and Power Cord |
Hub and Power Cord |
Camera |
Tripod |
Connect both the Tablet and Hub units to power. Once connected, the Tablet will have a lightning bolt through the battery icon on the top left corner of the screen and the Hub will have blue and green lights that will come on after 30 seconds.
Either cell phone service or a WIFI signal is required to operate the camera and both are available using the Tablet. To begin, press the power button on the side of the tablet and swipe your finger from left to right on the touch screen to open the tablet. Open the Settings app- will be a gear shaped icon is in the top left corner of the screen then open the connections tab.
Once connected to a network, the camera will automatically sync with the Hub. Maintain that both power connections and camera is ready for operation.
Note: There must be an adequate W-LAN or LTE connection on the factory floor for the system to work sufficiently. This system is still in development and we continue to make adjustments and improvements. Thank you for your understanding as we work to make our systems even better.
The camera has a tripod which can be used for stationary placement. The round part of the tripod is inserted into the grey mount on the back of the camera and will click when locked. Your CTS representative will be able to see and communicate with you through the camera.
Note: For optimal performance, place the hub and tablet as close to the camera as possible maintaining the best WIFI or cellular network connectivity.
Download printable pdf of instructions here.
We would love to connect with you to discuss how we can solve it together. If you’d like a member of our team to contact you, just fill out the contact form, or give us a call to reach us.
12025 Tricon Road
Cincinnati, OH 45246
513-671-1777
800-543-7030
Product inquires – speak with a sales representative: info@proampac.com
Employment opportunities: careers@proampac.com
Media: media@proampac.com
Suppliers: procurement@proampac.com